Effective Date:1st APR 2025
SmartBox Equipment Inc. (“SmartBox”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, users, and partners. This Privacy Policy outlines how we collect, use, disclose, retain, and safeguard your personal information in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Quebec’s Law 25.

  1. Scope and Application
    This policy applies to all personal information collected, used, or disclosed by SmartBox Equipment Inc. through our services, including SmartBilling.ca, mobile applications, and direct interactions with our clients and partners.
  1. Collection of Personal Information
    We collect personal information that is necessary to provide our services and operate our business effectively. This may include:
    • Identification and contact details: name, address, email, phone number.
    • Business information: company name, position, billing preferences.
    • Transactional data: service history, billing records, payment information.
    • Website and usage data: IP address, browser type, pages visited, cookies.
    We collect this information through:
    • Our website and online platforms.
    • Service registration and account creation.
    • Communication with our sales or support team.
    • Third-party services with your consent.
  1. Use of Personal Information
    SmartBox uses your personal information to:
    • Provide and manage the services you request.
    • Process transactions and manage billing.
    • Respond to inquiries and provide customer support.
    • Improve our products, services, and user experience.
    • Send administrative information and service updates.
    • Comply with legal or regulatory obligations.
  1. Consent and Withdrawal
    By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, contact us at: support@smartbox.ca
  1. Disclosure of Personal Information
    We may disclose your personal information to:
    • Service providers who assist with our operations (e.g., IT, payment processing, hosting).
    • Legal or regulatory authorities if required by law.
    • A third party in connection with a merger, sale, or other business transaction.
    We do not sell or rent your personal information to third parties.
  1. Data Retention and Storage
    We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. Your data is stored securely on servers located in Canada or in jurisdictions with equivalent protections.
  1. Security Measures
    SmartBox uses appropriate technical and organizational safeguards to protect your personal information against loss, theft, and unauthorized access, including:
    • Data encryption
    • Access control and authentication
    • Secure cloud infrastructure
    • Regular audits and staff training
  1. Your Rights
    You have the right to:
    • Access your personal information.
    • Request corrections or updates.
    • Withdraw consent for future use.
    • Request deletion (where applicable under law).
    • Submit a complaint to the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.
    To exercise these rights, contact us at: support@smartbox.ca
  1. Cookies and Tracking
    Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You may disable cookies through your browser settings, but this may affect site functionality.
  1. Third-Party Links
    Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
  1. Policy Updates
    We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review it periodically.
  1. Contact Us
    For questions or concerns regarding this policy or your personal information, please contact:
    Privacy Officer
    SmartBox Equipment Inc.
    4255 Sainte-Catherine West, Westmount, QC, H3Z 1P7
    Email: support@smartbox.ca
    Phone: +1 800-849-5801
  1. GOVERNING LAW AND DISPUTE RESOLUTION
    This Policy is governed by the laws of Quebec, Canada. Any disputes arising thereof or connected hereto shall be settled between SmartBox Equipment Inc and you by Quebec courts located in Quebec, Canada